Return & Exchange Policy

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.

2. Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the products they purchase.

3. Shipping costs, which are product shipping expenses, will be paid by buyers.

4. Each purchased product shall be delivered to the person and/or organization at the address indicated by the buyer, provided that the legal 30-day period is not exceeded. If the product is not delivered within this period, Buyers may terminate the contract.

5. The purchased product must be delivered completely and in accordance with the characteristics specified in the order, and with documents such as warranty certificate and user manual, if any.

6. If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days from the date they learn of this situation. The total amount must be refunded to the Buyer within 14 days.

7. If the buyer does not pay the price of the product they purchased or it is canceled in bank records, the seller's obligation to deliver the product ends.

8. If, after the product is delivered, it is determined that the credit card used by the buyer for payment has been used unlawfully by unauthorized persons and the sold product price is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the Seller within 3 days, with the shipping cost belonging to the SELLER.

9. If force majeure reasons that the Seller cannot foresee occur and the product cannot be delivered on time, the situation is notified to the Buyer. The Buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed. If the buyer cancels the order; if they made the payment in cash, this fee shall be paid to them in cash within 14 days from the cancellation. If the buyer made the payment by credit card and cancels, the product price shall be refunded to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.

10. The buyer will inspect the goods/services subject to the contract before taking delivery; they will not accept damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. It will be accepted that the goods/services received are undamaged and sound. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The Invoice must also be returned together with the product.

11. The BUYER may exercise the right of withdrawal from the contract by rejecting the goods without assuming any legal and criminal liability and without showing any reason, provided that they notify the SELLER within 14 (fourteen) days from the delivery date of the product they purchased to themselves or the person/organization at the address indicated by them, through the contact information below.

12. SELLER'S CONTACT INFORMATION FOR WITHDRAWAL RIGHT NOTIFICATION:

13. If what the buyer purchased is a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be used in service contracts where the service has started with the consumer's approval before the right of withdrawal period expires.

14. Expenses arising from the use of the right of withdrawal belong to the SELLER.

15. For the exercise of the right of withdrawal, it is a condition that written notification is made to the SELLER by registered mail with return receipt, fax, or email within the 14 (fourteen) day period and that the product has not been used within the framework of the provisions of "Products for Which the Right of Withdrawal Cannot Be Used" regulated in this contract.

16. The invoice of the product delivered to a third party or the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns with invoices issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)

17. Return form, Products to be returned must be delivered completely and undamaged together with their box, packaging, and standard accessories, if any.

18. The SELLER is obliged to refund the total amount and documents that put the BUYER in debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to receive the goods within 20 days.

19. If there is a decrease in the value of the goods or return becomes impossible due to a reason arising from the BUYER's fault, the BUYER is obliged to compensate the SELLER's damages in proportion to their fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period.

20. If the campaign limit amount organized by the SELLER falls below due to the use of the right of withdrawal, the discount amount benefited within the scope of the campaign is canceled.

21. The right of withdrawal cannot be used for products that cannot be returned due to their nature, single-use products, copyable software and programs, products that deteriorate quickly or have passed their expiration date, filters, chemicals, and similar products that come into direct contact with seawater. In addition, the right of withdrawal cannot be used for products that are specially ordered, specially requested, and/or prepared and ordered through project planning.

22. The BUYER accepts, declares, and undertakes that if they default when making payment transactions by credit card, they will pay interest within the framework of the credit card contract between the cardholder and the bank and will be responsible to the bank. In this case, the relevant bank may resort to legal means; may request expenses and attorney fees from the BUYER, and in all circumstances, if the BUYER defaults due to their debt, the BUYER accepts that they will pay the damages suffered by the SELLER due to the delayed performance of the debt.